Gallatin ADA Complaint and Accommodation Guide

For a City of Gallatin program, service, facility or activity, start with the City’s ADA Coordinator. Submit an accommodation request or grievance in writing, explain the access need, and request an accessible filing method if necessary. The City’s ADA webpage says grievances should be filed as soon as possible and within 60 calendar days, while a separate City document says 30 days. Confirm the current deadline, form and contact information before filing.

If you need an accessibility accommodation or want to report disability discrimination involving a City of Gallatin program, service, facility or activity, begin with the City’s ADA Coordinator. The City’s published process covers written accommodation requests, formal ADA grievances, accessible filing alternatives and an appeal to the mayor or the mayor’s designee.

This guide also explains where to start when the issue involves a Sumner County service, school, state agency, private business, employer or housing provider. The correct agency matters because ADA responsibilities are divided by the type of service and organization involved.

> Last verified: August 16, 2026. Government contacts, forms, deadlines and procedures can change. Confirm the official instructions before submitting a request or complaint.

Quick answer: where to start in Gallatin

Situation — First place to contact — What to do first

City of Gallatin program, service, facility or activity — City of Gallatin ADA Coordinator — Submit a written accommodation request or grievance through the City’s ADA page and confirm the current contact information.

Sumner County-operated service — The county department responsible for the service — Ask for the department’s ADA or Section 504 coordinator, grievance procedure, filing deadline and accessible filing options. A countywide process was not verified for this guide.

Public school or education service — The school or district’s Section 504/ADA contact — Request the school’s current accommodation or complaint procedure in writing. Federal guidance identifies public schools as public entities covered by disability-discrimination rules.

Tennessee state program, road or transportation service — The responsible state agency — Use that agency’s ADA or Section 504 process. TDOT publishes a separate grievance and accommodation procedure.

Restaurant, shop, hotel, doctor’s office or other public business — The business first, then an appropriate civil-rights agency — Document the problem and request an effective resolution. ADA.gov identifies private businesses serving the public as potential ADA complaint respondents.

Employment — Employer’s ADA or human-resources contact, then EEOC if needed — Employment complaints generally go to the Equal Employment Opportunity Commission.

Housing — Housing provider, HUD or the Tennessee Human Rights Commission — Housing-related disability complaints follow a different route from City Title II grievances.

Accommodation request or complaint?

An accommodation request asks an agency to provide an auxiliary aid, service or policy modification so you can participate in a program, service, activity or event. Examples may include a communication aid, an accessible format or a modification to a policy or procedure.

A grievance or complaint reports an alleged failure to provide equal access or alleged disability discrimination that has already occurred. You may also need to file a grievance if a City response to an accommodation request does not resolve the problem.

The City of Gallatin says it will make reasonable modifications to policies and programs to provide people with disabilities an equal opportunity to use City facilities, programs, services and activities. The City also says a modification is not required if it would fundamentally alter the nature of the program or impose an undue financial or administrative burden.

How to request an accommodation from the City of Gallatin

1. Start as early as possible

The City asks people who need an auxiliary aid or service for effective communication, or a policy or procedure modification, to contact the ADA Coordinator as soon as possible and no later than 48 hours before a scheduled event. Earlier notice is especially important for meetings, programs and public events.

2. Put the request in writing

The City’s published instructions say a written accommodation request should include:

• Your name, address and telephone number.
• The City program, service, activity or facility involved.
• The location where the accommodation is needed.
• A description of why the accommodation is needed.
• The date or dates involved, if applicable.
• The format or assistance you prefer, if you know it.

Use the current accommodation request form linked from the City’s Americans with Disabilities Act webpage, or contact the ADA Coordinator if you need an alternate way to file. The City states that alternative means of communication may be available for people with disabilities.

3. Keep a copy and ask for confirmation

Save the request, attachments, delivery confirmation and any response. If you submit the request by phone or in person, ask the City to confirm the request in writing or provide a reference number.

The City’s webpage says the ADA Coordinator will respond within 15 calendar days of a written accommodation request. It also says written accommodation requests are retained by the City for at least three years.

How to file a City of Gallatin ADA grievance

The City’s published grievance procedure may be used by anyone who wants to complain about disability discrimination in the City’s services, activities, programs or benefits. The complaint should be submitted by the person affected or the person’s designee.

1. File promptly and confirm the deadline

The City ADA webpage says a complaint should be submitted as soon as possible and no later than 60 calendar days after the alleged violation. However, a separate City personnel-rules PDF says the ADA grievance form should be submitted within 30 calendar days of the reported incident and directs submissions to the City Attorney. Because the two City documents conflict, contact the ADA Coordinator or City Attorney and confirm the applicable deadline and form before relying on either timeframe.

2. Include the essential facts

The City says a written complaint should include information such as:

• Your name, address and telephone number.
• The location of the alleged discrimination.
• The date of the incident or incidents.
• A description of what happened.
• The City program, service, activity or benefit involved.
• The accommodation, correction or other resolution you are requesting.
• The name and contact information of a representative, if someone is helping you.

If writing, typing or using the standard form is not accessible, ask the City about an alternative filing method. The City’s grievance procedure specifically says alternative means, including a personal interview or tape recording, will be made available upon request.

3. Submit it to the City’s ADA Coordinator

The City ADA webpage identifies Natalie Logue, Risk Manager and ADA Coordinator, as the contact for the grievance procedure. The page lists this office location:

City of Gallatin

132 W. Main Street, Room 212

Gallatin, TN 37066

Phone: 615-230-0681

The page includes an email link for the ADA Coordinator and links to the City’s grievance form. Use the current official webpage to obtain the active email address and form rather than relying on an old copy.

4. Know the City’s published response sequence

According to the City’s webpage:

1. Within 15 calendar days after receiving the complaint, the ADA Coordinator or designee will meet with the complainant to discuss the issue and possible resolutions.
2. Within 15 calendar days after that meeting, the coordinator or designee will respond in writing. The response may be provided in an accessible format, such as audiotape, braille or large print, when appropriate.
3. If the response does not resolve the issue, the complainant or designee may appeal within 15 calendar days after receiving the response.
4. The mayor or designee will meet with the complainant within 15 calendar days after receiving the appeal.
5. Within 15 calendar days after that meeting, the mayor or designee will issue a written final resolution, in an accessible format when appropriate.

The City says written complaints, appeals and responses will be retained for at least three years.

Where to send other disability-access complaints

Sumner County services

A complaint about a county-operated service should generally begin with the Sumner County department that operates the program. The county’s official departments directory lists county offices and provides a link to the county’s ADA information page, but this guide does not add a county deadline or coordinator that could not be verified from a current county ADA procedure.

The City of Gallatin also maintains a separate ADA Transition Plan. That document is planning context and should not be treated as a substitute for the City’s current accommodation or grievance instructions.

Public schools and education services

For a public-school issue, contact the school or district about its Section 504, special-education or ADA process. Ask for the correct coordinator and a copy of the current written procedure. If the concern involves a school or another public education program and is not resolved locally, federal guidance identifies public schools as public entities that may be subject to ADA complaint procedures.

State programs, roads and transportation

Tennessee agencies maintain their own procedures. For example, TDOT publishes a Title II/Section 504 complaint and accommodation process with a statewide ADA/Section 504 coordinator, contact information and agency-specific filing requirements. Use TDOT’s process for a TDOT road, transportation program or facility rather than the City of Gallatin form.

The TDOT page identifies Shanna Chevalier as the ADA Statewide Technical Specialist and lists 615-741-0465, Tennessee Relay 711 and [email protected]. The page states that it was last updated January 21, 2026. Confirm the procedure and contact details before filing.

Private businesses and public accommodations

Restaurants, shops, hotels, medical offices and similar businesses open to the public may fall under ADA Title III. Start by documenting the issue and asking the business for an accessible or otherwise effective resolution. For federal escalation, ADA.gov directs complaints involving private businesses that serve the public to the appropriate federal agency, often the U.S. Department of Justice for “other issues.”

The Tennessee Human Rights Commission also provides a discrimination complaint process covering housing, employment and places of public accommodation. Its published instructions say jurisdictional complaints generally must be filed within 180 days of the alleged discriminatory act. Confirm the commission’s current jurisdiction and filing requirements before submitting.

Employment and housing

Employment accommodation or discrimination issues generally follow the EEOC route, while disability discrimination involving housing is directed to HUD. These are separate from a City of Gallatin Title II grievance.

Accessibility checklist before you submit

Use this checklist to make your request or complaint easier to process:

• Identify the exact agency, department, business or facility involved.
• Write down the date, time and location.
• Describe the barrier or denial in specific terms.
• Explain the accommodation or remedy you are requesting.
• Include relevant notices, photographs, emails or other records when safe and appropriate.
• State your preferred communication method and accessible format.
• Keep copies of everything submitted.
• Record the date and method of delivery.
• Ask about the filing deadline and confirm who received the complaint.
• Request language assistance or an alternative filing method if needed.

Do not include unnecessary medical information. Describe the access need and the requested accommodation, and ask the responsible agency what documentation—if any—it requires.

Local next steps and official resources

For a City of Gallatin matter, begin with the City’s Americans with Disabilities Act page and confirm the coordinator, form and deadline before filing. For matters outside City jurisdiction, use the routing categories above and contact the agency that operates the service.

The U.S. Department of Justice says ADA complaints may be submitted online or by mail and may be referred to another federal agency or the ADA Mediation Program. It also lists the ADA Information Line at 800-514-0301 and 1-833-610-1264 for TTY access.

This article is general information for Gallatin residents, advocates and visitors. It is not legal advice and does not replace the official procedure of the agency or organization involved.