Gallatin Department of Electricity: A Local Guide for Residents and Businesses

The Gallatin Department of Electricity serves customers in and around Gallatin, Tennessee. Residents and businesses can start or transfer service online, pay bills through the customer portal, mobile app, phone, mail, kiosk or in person, and report outages through the outage map, app or by calling 615-452-5152. GDE’s office is at 135 Jones Street and is open Monday through Friday from 7 a.m. to 4 p.m. Information was checked August 15, 2026.

The Gallatin Department of Electricity, commonly called GDE, is the electric utility for customers served in Gallatin, Tennessee. This guide explains how to start or transfer service, pay a bill, report a power outage, check service availability, understand common charges and find energy-efficiency resources.

Last verified: August 15, 2026. Utility rates, fees, service availability, payment platforms and outage procedures can change, so confirm time-sensitive details with GDE before completing a transaction.

Gallatin Department of Electricity at a glance

Need — Current information

Utility — Gallatin Department of Electricity

Office — 135 Jones Street, Gallatin, TN 37066

Office hours — Monday–Friday, 7 a.m.–4 p.m.; closed Saturday and Sunday

Main phone — 615-452-5152

Customer-service email — [email protected]

Outage reporting — 615-452-5152, the GDE Power App, the customer portal or the official outage map

Call Before You Dig — 1-800-351-1111

Online account tasks — Bill payment, account access, alerts and reminders, depending on the selected platform

GDE’s official website provides links for residential service, commercial service, rates, service charges, payment options, outages and the service-area map.

How to start or transfer electric service

Use GDE’s online application for new residential, commercial or industrial service, or contact customer service if the request involves a transfer, construction project, unusual property conditions or a same-day connection.

The online application states that fees must be paid before service is connected. It also says same-day service is available for an additional charge and asks applicants to contact the office when requesting that option.

Residential service requirements

GDE says residential applicants should be prepared to provide two forms of identification:

1. One state- or government-issued document, such as a Social Security card, birth certificate or voter-registration card.
2. One photo identification document, such as a driver’s license, state ID, passport or military ID.

A deposit may be required based on the applicant’s credit-risk category. GDE currently lists the following residential deposit amounts:

• Green: No deposit
• Yellow: $150 deposit
• Red: $300 deposit

The utility says a customer may request a credit-risk review after one year of service with a perfect payment history during the previous year. The customer must qualify for the Green category for a possible deposit refund, and the review is at the customer’s expense. GDE also notes that it does not accept a letter of credit from a previous utility instead of a deposit.

Residential connection charges

GDE’s listed meter-setting charges are:

• Next or future day: $35
• Same day before 3 p.m.: $70
• Same day after 3 p.m.: $100

Prepaid-metering customers have a separate schedule that includes a $50 deposit, a $35 next- or future-day connection charge, a $70 same-day charge and a $50 prepayment amount.

Before applying, have the service address, requested connection date, identification, contact information and any existing GDE account information available. Renters and property owners should also clarify responsibility for the account and the requested service dates before submitting an application.

Commercial service requirements

Commercial applicants can apply online or bring a completed, notarized application to GDE’s office. The utility says applicants should be prepared to provide a business license or articles of organization and a letter of authorization.

Commercial deposits vary according to historical usage or the expected use of a new building. GDE says load information must be provided before a deposit can be quoted. Businesses should call 615-452-5152 before assuming that a residential connection schedule or deposit will apply.

How to pay a GDE bill

GDE lists several payment methods for customers:

• Online: Use the utility’s payment site or customer-account portal.
• Mobile app: Use the GDE Power App, available through the app stores linked by GDE.
• Phone: Call the 24-hour payment line at 1-877-712-5733.
• 24-hour kiosk: Pay at the office lobby kiosk using cash, check or a credit card. GDE says an account number is required.
• In person: Visit 135 Jones Street during office hours to pay with cash or check.
• Mail: Send payment to Gallatin Department of Electricity, P.O. Box 1555, Gallatin, TN 37066.
• Bank draft: Complete GDE’s bank-draft enrollment form for automatic payments.
• After-hours deposit: Use the office’s after-hours depository.

GDE states that third-party billing fees apply to some online, phone and kiosk payments. Check the payment screen or ask the utility about the applicable fee before submitting a transaction.

The customer portal can also support account management, electronic billing and alerts or reminders. Keeping an email address and phone number current can make delinquent notices and outage-related updates easier to receive.

How to report a Gallatin power outage

If you see a downed wire or another hazardous electrical condition, stay away and call 911 when emergency assistance is needed. Do not touch a downed line, approach equipment that may be energized or attempt to clear electrical lines yourself.

For a GDE outage, the utility lists four reporting and information options:

1. Call 615-452-5152.
2. Use the GDE Power App.
3. Use the official outage map to view or report an outage.
4. Report the outage through the customer portal.

The outage page recommends checking the live outage map for updates. If telephone lines are busy, GDE directs customers to use one of the digital reporting options.

When reporting an outage, have the service address and account information available if possible. If only your home is without power, check whether the outage involves your breaker or service equipment, but do not open utility equipment or work near damaged lines.

GDE service area and jurisdiction

GDE’s service-area map identifies areas within the Gallatin city limits and locations where GDE service is unavailable. A property’s mailing address alone may not establish which electric provider serves it, particularly near city limits or in developing areas.

For a new home, business, lot or development, check the official service-area map and contact GDE directly at 615-452-5152 before signing a lease, scheduling construction or assuming that service can be connected on a particular date. GDE’s official service-area page specifically directs customers with questions about availability to call the utility.

This distinction matters for residents moving within Gallatin or Sumner County. City, county and utility boundaries do not always function as the same boundary, and an electric provider may differ from the provider serving a nearby property.

Rates, deposits and common service charges

GDE publishes current rate sheets separately from its historical rate archive. The rate sheet checked for this article covers August 1–31, 2026.

For residential customers in August 2026, the sheet lists a $25.61 customer charge and an effective energy rate of 10.969 cents per kilowatt-hour for summer usage. The listed summer rate combines an 8.388-cent base rate with a 2.581-cent fuel cost. Rates for winter and transition months are different.

Because the fuel-cost component can change, readers should use GDE’s current rate sheet rather than an older article, bill estimate or social-media post when budgeting for electricity. Commercial customers have different schedules based on service class, usage and demand.

Other charges listed by GDE include:

• $50 normal reconnection charge after termination, with a possible additional deposit
• $100 after-hours reconnection charge
• $70 reconnection at the pole when tampering is involved
• $25 trip charge
• $30 returned-check charge
• $50 cut-seal charge
• $200 charge for tampering with electric facilities
• $25 meter-test charge

GDE also publishes separate outdoor-lighting installation and maintenance charges. These charges should be confirmed before ordering a fixture, pole or service change.

Energy-efficiency and other customer programs

GDE lists several programs and services that may be useful to households and businesses:

• TVA Green Switch: Customers can purchase blocks of renewable energy. GDE lists a $2 monthly charge for each 200-kilowatt-hour block.
• Levelized billing: Customers with a zero balance and at least 12 months of service at the same location may be eligible. The program averages the current bill and the previous 11 months, then adjusts for any unpaid or overpaid balance. It is designed to make monthly bills more predictable, not to reduce the total cost of electricity.
• TVA EnergyRight: GDE directs homeowners to TVA EnergyRight for residential energy-efficiency assistance and related resources.
• Medical hardship certification: Households that require electrically powered medical equipment can submit GDE’s medical-hardship forms. GDE says certification expires annually or sooner if the anticipated medical condition lasts less than 12 months.
• Tree-trimming policy: GDE provides a utility tree-trimming policy through its services page.

GDE also recommends an energy self-assessment and points customers toward TVA EnergyRight rebates and incentives. Program eligibility, participating contractors and available incentives may change, so confirm current terms before making an upgrade decision..

Contact information and practical tips

For most GDE requests, start with the utility’s official website or call 615-452-5152 during office hours. The office is located at 135 Jones Street, Gallatin, TN 37066, and is open Monday through Friday from 7 a.m. to 4 p.m. GDE lists [email protected] as its customer-service email.

Before contacting the utility, gather:

• Service address and, if available, the account number
• Requested connection, transfer or disconnection date
• Government and photo identification for residential service
• Business documents and authorization information for commercial service
• Payment information and any deposit or connection fee
• Details about the outage, including whether neighboring properties are also affected

For a move, contact GDE before the closing date or move-in date rather than waiting until the day service is needed. For construction or business expansion, ask about service availability, load information, meter requirements and infrastructure timing early in the planning process.

For related local government information, continue with MyGallatin’s [Gallatin civic services resources](/search?q=Gallatin+government+and+civic+services), [Gallatin utilities guide](/search?q=Gallatin+utilities) and [moving to Gallatin resources](/search?q=moving+to+Gallatin).