Gallatin TN Utilities: How to Start Service, Pay Bills and Find Trash Pickup Information

Gallatin addresses may receive electricity from the Gallatin Department of Electricity and water, wastewater and natural gas service from Gallatin Public Utilities, but service depends on the property’s location. City residents can also arrange optional weekly garbage pickup through Gallatin Environmental Services. Before moving or changing accounts, confirm the provider, service boundary, fees and current procedures for the exact address.

If you are moving to Gallatin, changing residences or trying to solve a utility problem, start with the exact address—not just the city name. Gallatin utilities are handled by different departments, and service can vary by city limits, neighborhood and provider territory.

For many Gallatin addresses, the primary contacts are the Gallatin Department of Electricity for electric service, Gallatin Public Utilities for water, wastewater and natural gas, and the City of Gallatin Environmental Services Department for residential garbage pickup within the city limits. Verify the provider and current requirements for the specific property before applying or paying a bill.

Gallatin utilities at a glance

Utility need — Starting point — What to verify

Electricity — Gallatin Department of Electricity — Service territory, deposits or connection charges, start date and outage procedure

Water — Gallatin Public Utilities or another provider serving the address — Service area, tap or connection requirements, account setup and rates

Wastewater/sewer — Gallatin Public Utilities or the applicable sewer provider — Whether sewer is available, connection requirements and billing arrangement

Natural gas — Gallatin Public Utilities where available — Service availability, application requirements and current charges

Residential garbage — City of Gallatin Environmental Services within city limits — Eligibility, pickup day, container compatibility and monthly charge

Recycling — City of Gallatin Public Works drop-off program — Accepted materials, drop-off location and current operating instructions

This table is a starting point rather than a substitute for an address-level check. Sumner County says garbage, recycling and brush collection are handled on a city-by-city basis and lists Gallatin Electric and Gallatin Public Utilities among its resident resources.

Which company provides utilities at your address?

Electricity

The Gallatin Department of Electricity, commonly called GDE, lists its office at 135 Jones Street, Gallatin, TN 37066. Its published office hours are Monday through Friday from 7 a.m. to 4 p.m., and its customer-service telephone number is 615-452-5152. GDE provides online options for payment, account services, service applications and outage information.

GDE’s service application asks for information such as the service address, applicant details and requested start date. The application also states that applicable fees must be paid before service is connected and notes that same-day service may be available for an additional charge. Confirm the current requirements directly with GDE before submitting an application.

For an outage, GDE directs customers to its outage map, customer portal, mobile app or telephone reporting line. The published outage page lists 615-452-5152 for outage reporting and advises residents never to approach downed wires. Call 911 for an emergency or hazardous condition.

Water, wastewater and natural gas

Gallatin Public Utilities provides natural gas, water and wastewater services. Its administrative office is listed at 239 Hancock Street, Gallatin, TN 37066, with the telephone number 615-451-5922. The utility provides online forms and customer-account tools.

Gallatin Public Utilities treats water, wastewater and natural gas as separate services. A property may not necessarily receive every service from the same department, so confirm availability and billing responsibility before a lease, purchase or move-in date. The City of Gallatin also maintains GIS information describing its water service area; use it as a research aid, then confirm the result with the utility.

The residential-service application includes water and gas service options and fields for the service address, responsible customer, requested turn-on date, occupancy information and possible connection or tap fees. It also states that meters must remain accessible to the utility. Ask the department which documents and charges apply to your specific property.

Gallatin Public Utilities publishes separate water and wastewater rates for customers inside and outside the city limits. Its current rate page lists rates effective July 1, 2026, so renters and property owners should confirm the applicable classification and current charges with the utility.

Garbage, recycling, brush and bulk pickup

The City of Gallatin’s Environmental Services Department handles residential solid-waste services within Gallatin city limits, including garbage pickup, brush pickup, bulk-item pickup and recycling. The department lists its office at 641 Long Hollow Pike, Gallatin, TN 37066, with telephone 615-452-2147 and email [email protected].

The city describes residential garbage pickup as an optional weekly service. Its solid-waste overview lists a charge of $21 per container per month and says garbage containers are serviced Monday through Thursday, with the exact day depending on the street. The city’s garbage-service application also lists the $21-per-container monthly charge. Confirm the current rate before enrolling.

The city says containers should be placed at the curb by 7 a.m. on the service day, positioned upright with handles facing away from the street, and kept at least 3 feet from vehicles, mailboxes, utility poles and other objects. Containers should be returned within 24 hours.

Gallatin provides brush pickup for Environmental Services customers with trash collection and offers other brush-collection arrangements for a fee. The city’s solid-waste guidance says brush trucks generally reach each residence every three to four weeks, depending on the amount of brush being collected. Contact Environmental Services before placing brush at the curb.

The city provides bulk-item pickup for eligible items such as furniture, appliances and scrap metal. Bulk pickup is limited to current City of Gallatin trash customers, requires scheduling and follows a published 2026 calendar. The current city page lists September 4, October 9, November 6 and December 11, 2026 as remaining pickup dates after the August 16 publication date. Do not place items at the curb more than five days before pickup.

For recycling, the city identifies drop-off recycling at the Public Works building on Long Hollow Pike for steel, aluminum, plastic bottles, glass bottles, cardboard, paper and textiles. The city says it does not accept Styrofoam or plastic bags through that program. Confirm the accepted-material list before making a special trip.

How to start or transfer utility service

Use this sequence when moving into a Gallatin home or apartment:

1. Confirm the exact service address. Ask the landlord, seller, property manager or builder which companies currently serve the property.
2. Determine whether the address is inside Gallatin city limits. City garbage services and some municipal responsibilities depend on jurisdiction.
3. Check each utility separately. Electricity, water, sewer, natural gas, internet and trash may have different providers or account numbers.
4. Gather account information. Have your legal name, service address, mailing address, requested start date, telephone number and preferred payment method available.
5. Ask about deposits and connection fees. Requirements may vary by service type, account history, property status and application method.
6. Schedule service before move-in. Ask whether the utility requires an appointment, meter access or an adult to be present.
7. Save confirmation numbers. Keep application emails, payment receipts and requested start or transfer dates.
8. Verify the first bill. Check that the service address, start date, meter reading and garbage-container count are correct..

GDE and Gallatin Public Utilities provide separate application and account tools. Completing one application does not automatically establish every utility service at a property.

How to pay Gallatin utility bills

Gallatin Department of Electricity

GDE offers online payment, bank draft, a 24-hour lobby kiosk, mail, telephone payment, a mobile app, an in-person office option and a night depository. Its payment page lists the 24-hour telephone payment line as 1-877-712-5733 and says third-party billing fees may apply to some payment methods.

Gallatin Public Utilities

Gallatin Public Utilities lists online payment, mobile-app payment, automatic bank draft, telephone payment, mail and in-person payment among its options. The utility’s published customer materials list 833-373-8740 for automated telephone payment and explain that customers need account credentials for online access.

The Public Utilities customer-service page lists office hours of 7:30 a.m. to 4:30 p.m., Monday through Friday, with drive-through hours of 8 a.m. to 4 p.m. Confirm current hours before visiting, particularly around holidays or weather closures.

Garbage billing

Gallatin’s garbage-service materials state that the city’s garbage charge is billed through the utility account. This arrangement applies to the city’s municipal garbage program and does not necessarily apply to every private or county-area waste provider. Verify the billing arrangement when enrolling or changing containers.

Gallatin trash pickup and recycling tips

A few practical steps can prevent missed collection:

• Put the container out by the city’s published deadline.
• Keep the container clear of parked cars, mailboxes, poles and other containers.
• Use a serviceable container with a closed lid and equipment-compatible wheels or bars.
• Keep brush, bulk items and construction debris separate from ordinary household garbage.
• Check the current holiday and bulk-pickup schedule before a holiday week.
• Call Environmental Services about questionable items instead of placing them at the curb.
• Confirm whether your property is inside the city limits before applying for municipal pickup.

Sumner County’s trash-collection page directs residents to the applicable city because garbage, recycling and brush collection are performed on a city-by-city basis. Countywide information should not be interpreted as one trash schedule for every address in Sumner County.

Utility problems, outages and service questions

For a power outage, use the Gallatin Department of Electricity outage map, customer portal, mobile app or telephone reporting instructions.

For water, sewer or natural-gas account questions, contact Gallatin Public Utilities at 615-451-5922. Its contact page lists the same number for after-hours service questions.

For missed garbage pickup, service-day questions, brush or bulk items and recycling questions, contact Gallatin Environmental Services at 615-452-2147.

For an emergency involving a suspected gas leak, downed power line, flooding or immediate danger, move away from the hazard and call 911 when appropriate. Do not handle damaged utility equipment or enter areas affected by electrical or gas hazards.

What newcomers and visitors should verify

Before signing a lease or scheduling a move, ask these questions:

• Which company supplies electricity at this address?
• Are water, sewer and natural gas all available, and who bills each service?
• Are any utilities included in rent or a homeowners association fee?
• Is the property inside Gallatin city limits?
• Is city garbage service already active, and how many containers are billed?
• What are the exact trash, holiday, brush and bulk-pickup procedures?
• Are there deposits, tap fees, connection charges or same-day-service charges?
• Is the meter accessible for activation or inspection?
• Which payment portal and telephone number are official?
• Who should be contacted after regular office hours?

Gallatin utilities checklist

• [ ] Confirm the electricity provider.
• [ ] Confirm water, sewer and natural-gas providers.
• [ ] Check city-limit and service-area status.
• [ ] Schedule service before move-in.
• [ ] Ask about deposits, connection fees and account documents.
• [ ] Register for official payment portals only.
• [ ] Confirm garbage eligibility, container rules and monthly charge.
• [ ] Find the current trash, holiday and bulk-pickup schedule.
• [ ] Save utility phone numbers and account confirmations.
• [ ] Recheck rates, hours and procedures before a later move or account change.

For related local planning, connect this guide with MyGallatin.com’s future Moving to Gallatin, Gallatin neighborhoods, cost of living, government services and home services resources.