How to Report a Pothole or Street Problem in Gallatin

For a pothole or street problem on a Gallatin city street, submit the City of Gallatin Fix It Form or call Public Works at 615-451-5909. Choose “Potholes” or the closest problem category, describe the location clearly and upload a photo if it is safe to do so. Numbered highways and state routes are maintained by TDOT; report those through the TDOT maintenance request system or TDOTFIX at 833-TDOTFIX. County-road problems should be directed to the Sumner County Highway Department at 615-452-2632.

If you spot a pothole, damaged sign, road debris, flooding problem or another street issue in Gallatin, the correct reporting method depends on who maintains the road. Use the City of Gallatin Fix It Form or call Public Works for a city street, contact the Sumner County Highway Department for a county road, and use TDOT for numbered highways and state routes.

That distinction matters because Gallatin, Sumner County and the Tennessee Department of Transportation maintain different parts of the local road network.

Quick answer: Which agency handles the problem?

Road or problem location — Where to report it — Current contact

Gallatin city street, sidewalk, drainage feature, street sign or traffic-related problem — [City of Gallatin Fix It Form](https://www.gallatintn.gov/FormCenter/Engineering-4/Fix-It-Form-52) or Gallatin Public Works — 615-451-5909

Sumner County road or county-maintained right of way outside city responsibility — Sumner County Highway Department — 615-452-2632

Numbered highway, U.S. route, interstate or Tennessee state route — [TDOT maintenance request](https://www.tn.gov/tdot/maintenance/maintenance-request.html) or TDOTFIX — 833-TDOTFIX

Immediate emergency or dangerous roadway condition — Call the appropriate agency; call 911 when emergency assistance is required — 911 for emergencies

Gallatin says its Public Works and Engineering departments oversee city streets, sidewalks, drainage infrastructure and rights of way. The city also identifies TDOT as responsible for numbered highways, including interstates, U.S. routes and state routes.

How to report a problem on a Gallatin city street

1. Open the City of Gallatin Fix It Form

The city’s Fix It Form is the primary online option for reporting a range of local maintenance problems. The form includes categories for potholes, damaged curbs, damaged sidewalks, debris in the road, flooding, loose or protruding manhole covers, road striping, traffic or road signs, traffic signals, storm-sewer issues and water leaking on a roadway.

You can also start by calling Gallatin Public Works at 615-451-5909. The city lists Public Works at 641 Long Hollow Pike, Gallatin, TN 37066.

2. Select the closest problem category

Choose “Potholes” for a hole or deteriorated section of pavement. For other conditions, select the category that most closely matches what you see—for example, “Traffic/Road signs,” “Debris in the road,” “Road Striping” or “Flooding issue.” If no category fits, the form provides a brief-description field for another problem.

3. Describe the exact location

A useful report should help a crew find the problem without having to search. Include:

• Street name and the nearest cross street
• Direction of travel or the side of the road
• Nearby businesses, intersections, landmarks or house numbers
• Whether the problem is in a travel lane, shoulder, bike lane, sidewalk or drainage area
• Approximate size or severity, if you can describe it safely
• Whether the condition is creating an immediate hazard

The Fix It Form includes a location field and a brief-description field. It also allows a photo upload, which the city says can help it address the issue more quickly. Do not stop, walk into traffic or take a photograph if doing so would put you at risk.

4. Submit the request and save your information

The form requests contact information, including a name, address, phone number and email address. It also offers an option to receive an email copy of the submission. Save that message or record the details of your call so you can follow up if the problem remains unresolved.

The city does not publish a standard repair deadline on the reviewed pages. A report may be evaluated alongside other requests and roadway-condition information as the city develops its paving and maintenance program. Gallatin says Engineering evaluates street conditions using citizen requests and reports from Public Works street-maintenance staff.

How to report a problem on a state highway

In Gallatin, TDOT maintains numbered highways, including interstates, U.S. routes and Tennessee state routes. The city lists examples such as State Routes 109, 174, 386 and 25, as well as U.S. Route 31E.

For a pothole, damaged sign, traffic signal or other maintenance issue on a state-maintained route:

1. Use the [TDOT Maintenance Request](https://www.tn.gov/tdot/maintenance/maintenance-request.html) page.
2. Provide the route number and the most precise location available.
3. Include the direction of travel, nearby exits or intersections and a description of the hazard.
4. If the situation is urgent, call TDOTFIX at 833-TDOTFIX. TDOT’s published hotline information lists service hours as Monday through Friday, 7 a.m. to 5 p.m..

TDOT also directs travelers to Tennessee 511 and TNSmartWay for current traffic, road-condition and incident information. Those tools can help you check for active work zones or roadway hazards while you plan a safer route.

How to report a problem on a Sumner County road

For a county-maintained road outside the City of Gallatin’s responsibility, contact the Sumner County Highway Department at 615-452-2632. The department lists county road repair and maintenance among its services and identifies its office at 1051 Old Highway 109 North, Gallatin, TN 37066. Its posted office hours are Monday through Thursday, 6:30 a.m. to 5 p.m..

When you call, provide the road name, nearest intersection or address, direction of travel and a clear explanation of the problem. Ask whether the road is county-maintained if you are uncertain about jurisdiction. Sumner County notes that roads with route numbers are maintained by TDOT, including examples such as Highways 109 and 174.

What to do if the problem is an immediate safety hazard

Do not put yourself in danger to document a pothole or street problem. If you are driving, pull over only where it is legal and safe. Cyclists and pedestrians should avoid entering an active traffic lane to photograph a hazard.

For a condition that presents an immediate threat—such as a major obstruction, roadway collapse, exposed hazard or crash-related danger—use the responsible agency’s telephone channel. Call 911 when emergency assistance is needed. The City of Gallatin’s Fix It Form directs residents to call immediately for problems requiring urgent attention and identifies 911 for police emergencies.

Reporting checklist for drivers, residents and cyclists

Before submitting a request, gather as many of these details as possible:

• Exact street or route name
• Nearest cross street, exit, address or landmark
• Direction of travel
• Lane, shoulder, sidewalk or bike-lane location
• Type of problem: pothole, damaged sign, debris, flooding, striping or another issue
• Approximate size or severity
• Photo, if it can be taken safely
• Whether the issue is blocking traffic or creating an immediate hazard
• Your contact information, if the agency requests it

Avoid submitting multiple duplicate reports for the same condition unless the problem has changed or become more dangerous. If you already reported it, reference the date and details of the earlier request when following up.

What happens after you submit a request?

The reviewed official pages explain how to submit a report and which agency handles different roadway types, but they do not publish a universal response-time or repair-time guarantee. The city says citizen requests and staff condition reports help inform its paving and street-maintenance planning. TDOT describes pothole repair as part of routine highway maintenance, with schedules subject to weather, emergency repairs and other incidents.

If the condition remains after a reasonable period, contact the same agency again with the original location, submission date and any changes in severity. If you are unsure which agency is responsible, start with the road’s route designation and ask the city or county office to confirm jurisdiction.

The next step

For a Gallatin city street, start with the [City of Gallatin Fix It Form](https://www.gallatintn.gov/FormCenter/Engineering-4/Fix-It-Form-52) or call Public Works at 615-451-5909. For a county road, call 615-452-2632. For a numbered state highway, use TDOT’s maintenance request system or call 833-TDOTFIX during the published hotline hours. Check the official agency page again before submitting because contact details and online forms can change.