Sumner Regional Medical Center Hub: A Gallatin, TN Patient Guide

Sumner Regional Medical Center is now Highpoint Health–Sumner with Ascension Saint Thomas. The main hospital is at 555 Hartsville Pike in Gallatin, and Sumner Station is at 225 Big Station Camp Blvd. Official Highpoint pages currently show different phone numbers for the main Sumner emergency department, so verify the number through the hospital’s current contact page before a non-emergency call. Call 911 for a medical emergency.

> Last verified: August 16, 2026. Hospital names, provider listings, ER phone numbers, wait-time information, visitor policies, parking details, billing contacts and job openings can change. Check the official Highpoint Health page for the specific service you need before traveling.

If you are searching for Sumner Regional Medical Center in Gallatin, the current name is Highpoint Health–Sumner with Ascension Saint Thomas. The main hospital is at 555 Hartsville Pike, Gallatin, TN 37066. Highpoint Health also operates the related Sumner Station campus at 225 Big Station Camp Blvd. in Gallatin. The hospital profile, contact page, patient guide and emergency-room location page list 615-328-8888 for Highpoint Health–Sumner, but the current emergency-room information page lists 615-328-5520 for the main Sumner emergency department. Because those official listings conflict, verify the number through Highpoint Health’s current contact information before making a non-emergency call..

For a medical emergency, call 911. Do not delay emergency care while checking a hospital phone number or online wait-time display.

This guide gives Gallatin residents, newcomers and visitors a practical starting point for emergency care, doctors, hospital services, parking, billing, patient resources and employment information.

What Gallatin residents should know about Sumner Regional Medical Center

The facility formerly known as Sumner Regional Medical Center operates as Highpoint Health–Sumner with Ascension Saint Thomas. The hospital lists services including cancer treatment, cardiac care, same-day surgery, orthopedics, diagnostic services, women’s health and rehabilitation. It also states that it is accredited by The Joint Commission and governed by a local board of trustees.

Highpoint Health’s official pages have displayed different bed counts for Highpoint Health–Sumner. Because those figures are not consistent across the system’s pages, this guide does not state a current bed count.

You may also encounter the former Sumner Regional Medical Center name in the web address of an official Highpoint Health emergency-room location page, even though the current hospital profile uses Highpoint Health–Sumner.

Quick contact table

Need — Official starting point

Main hospital — 555 Hartsville Pike, Gallatin; the hospital contact page lists 615-328-8888.

Medical emergency — Call 911.

Main Sumner emergency department — 555 Hartsville Pike; open 24 hours. Official Highpoint pages currently list both 615-328-5520 and 615-328-8888, so verify the number through the current official contact page before a non-emergency call.

Sumner Station — 225 Big Station Camp Blvd.; 615-328-3300.

Find a doctor — Official provider search or 800-424-DOCS.

Central scheduling — 615-328-6500.

Patient information — 615-328-4180.

Hospital billing — 855-270-1594.

Locations: Sumner and Sumner Station

Highpoint Health–Sumner

The main hospital campus is at 555 Hartsville Pike. It includes inpatient care, the main emergency department and hospital-based services. The hospital’s location information lists onsite laboratory and imaging services and specialty coverage that includes orthopedics, general surgery, gastroenterology, cardiology, neurology, pediatrics, obstetrics and gynecology, internal medicine, nephrology and podiatry.

The main entrance is listed as open from 5 a.m. to 9 p.m. The emergency department entrance is open 24 hours a day, seven days a week.

Highpoint Health–Sumner Station

Sumner Station is a separate Gallatin campus at 225 Big Station Camp Blvd., off Exit 12 of State Highway 386. Highpoint Health lists Sumner Station services and facilities that include an emergency room, diagnostic imaging, outpatient oncology, imaging for women and therapy services. Its campus page lists 615-328-3300 as the main phone number.

Because the two campuses are separate locations, check the address on an appointment confirmation, referral or discharge instruction before driving.

Emergency room care and current ER wait times

Highpoint Health lists emergency-room locations at both the main Sumner campus and Sumner Station. The main Sumner emergency department is at 555 Hartsville Pike and is open 24 hours. The official emergency-room location page lists 615-328-8888, while the emergency-room information page’s location list displays 615-328-5520 for Highpoint Health–Sumner. This is an unresolved conflict among current official pages, so readers should verify the number through the current Highpoint Health contact page before making a non-emergency call.

For a life-threatening emergency, call 911. Do not rely on an online wait-time display or attempt to resolve the phone-number discrepancy during an emergency.

Highpoint Health says its ER wait-time widget uses a rolling average from the previous four hours. The display is informational, updates regularly, can change rapidly and is not guaranteed.

The health system identifies symptoms such as chest pain, difficulty breathing, uncontrolled heavy bleeding, new confusion, one-sided weakness or numbness, seizures, unconsciousness and severe allergic reactions as reasons to seek emergency care. When symptoms are serious or uncertain, use emergency services rather than trying to diagnose the condition from a website.

The hospital’s official profile also states that Highpoint Health–Sumner received Level III Trauma Center status in 2019.

Services and specialty care

Highpoint Health’s service listings include emergency care, cardiology, cancer care, critical care, diabetes care, gastroenterology, imaging, laboratory services, labor and delivery, neurosurgery, orthopedics and sports medicine, rehabilitation, sleep services, stroke care, surgical services, urology, women’s health and wound care. Availability may vary by department, provider and campus.

The Specialty Clinic at Highpoint Health–Sumner is on the third floor of the Sumner Medical Plaza office building next to the hospital. The clinic says appointments are made through the individual provider’s office. For general Specialty Clinic questions, the page lists 615-328-8888.

Before traveling for a scheduled service, confirm:

1. Whether the appointment is at the main Sumner campus or Sumner Station.
2. Whether a referral or prior authorization is required.
3. Whether the department has a separate scheduling number.
4. Whether your insurance plan covers the facility and treating clinicians.

For broader county-level public-health departments and services, use the Sumner County Government department directory rather than assuming the hospital handles those programs.

Finding Sumner Regional doctors and providers

The official Highpoint Health provider search is available through the health system’s Find a Doctor page. The health system also lists 800-424-DOCS (3627) for finding a doctor.

When comparing providers, check the specialty, office location, appointment instructions and accepted insurance information. A provider connected with the hospital may practice in a separate office, and hospital affiliation alone does not answer questions about scheduling, insurance participation or clinical fit.

Ask the provider’s office:

• Is the provider accepting new patients?
• Is a referral required?
• Which location should I use?
• What records, imaging or medication list should I bring?
• Will the hospital, physician and other specialists bill separately?

Parking, entrances and visiting information

The patient guide says free parking is available in the hospital parking garage at the corner of Hartsville Pike and Steam Plant Road. Additional parking is available off Bledsoe Road for cardiopulmonary patients and people receiving laboratory services. Parking next to the emergency room is reserved for ER patients. The guide also states that parking areas have lighting, emergency buttons and security monitoring. Parking at Sumner Station is free, with access from Big Station Camp Boulevard.

The patient guide lists general adult visiting hours as 8 a.m. to 9 p.m. It says overnight visits require approval from the appropriate unit supervisor and that some units may have special visiting or quiet hours. Pediatric visitation has separate provisions. Visitors should check with the patient’s unit or nurse before arriving, especially for critical care, pediatric or infection-related visits.

Interpreter services are available for patients, including people who are deaf or hard of hearing. Ask the nurse or care team for assistance arranging services.

Billing, financial assistance and medical records

A hospital bill may not include every professional service connected with care. Highpoint Health explains that patients may receive separate bills from physicians, surgeons, anesthesiologists, pathologists, radiologists, emergency-room physicians or other medical professionals.

The patient guide lists these Sumner contacts:

• Billing: 855-270-1594
• Patient Financial Services: 615-328-6615
• Medical Records: 615-328-6623

The official billing page also provides online payment and itemized-bill resources.

If care is difficult to afford, ask about financial assistance before ignoring a bill. Highpoint Health’s linked Sumner financial-assistance policy is an older document with an expiration date of December 2025. It describes assistance for eligible covered services and may require household, income and resource information with supporting documents. Do not assume that document is the currently effective policy. Confirm the current policy, application, eligibility rules and required documents directly with Highpoint Health before applying.

Keep copies of bills, insurance explanations of benefits, payment confirmations and correspondence. If a charge is unclear, request an itemized bill and ask which organization issued each charge.

Jobs, nursing residency and clinical placements

Highpoint Health maintains an official careers search for current openings. The system states that it participates in E-Verify and is an equal-opportunity employer. Because job titles, departments and requirements change, applicants should use the current careers search rather than relying on an old listing.

Highpoint Health–Sumner also offers a 12-month Nurse Residency Program designed for new graduate nurses and nurses with less than one year of acute hospital experience. The program includes orientation, classroom and hands-on training, preceptors, mentoring and exposure to care areas that vary by position availability and experience. The program page lists Human Resources at 615-328-5930 for questions.

Students can review the hospital’s clinical-placement program. Highpoint Health lists opportunities at Sumner and Sumner Station in areas including emergency care, inpatient units, laboratory sciences, radiology, respiratory therapy, operative services and selected rehabilitation or outpatient departments. Requirements include a school affiliation agreement and documentation such as health screening, immunization, background-check and insurance records. The program does not provide observation or shadowing experiences.

How to use this hub before contacting the hospital

For the fastest route to accurate information:

1. Identify the need. Decide whether you need emergency care, a scheduled service, a provider, billing help, records or employment information.
2. Confirm the location. Check whether the service is at 555 Hartsville Pike or 225 Big Station Camp Blvd.
3. Use the official page. Start with the provider search, billing page, patient guide, locations page or careers search.
4. Call when details matter. For non-emergency questions, verify the current number on Highpoint Health’s official contact page. The main hospital contact page lists 615-328-8888, while the emergency-room information page currently lists 615-328-5520 for the main Sumner ER.
5. Use emergency services when appropriate. For a medical emergency, call 911 rather than trying to resolve the phone-number conflict or waiting for an online ER estimate.
6. Recheck volatile information. ER wait times, visitor rules, provider rosters, hours and job openings can change.

This guide provides general local information and is not medical, insurance, legal or financial advice. In an emergency, call 911.